Signup: Firewall Configuration

Overview

During the new organisation Signup flow you may find an error as below. This is caused by a corporate network filter (e.g. Palo Alto) which blocks certain encrypted flows.

In order to use the Agilicus AnyX platform, your browser needs to be able to navigate to:

(where YOURDOMAIN is the domain name you will choose during the signup process).

In addition, your name server (DNS) must be able to resolve:

  • ca-1.agilicus.ca
  • api.agilicus.com

The most common problem observed is that if you navigate to https://auth.agilicus.cloud you get an error implying the connection was RESET. This is typically done by a content-filtering firewall such as Palo Alto blocking “auth.*” as a domain name.

To resolve, work with your outbound firewall filtering vendor to allow:

  • *.agilicus.com
  • *.agilicus.ca
  • *.agilicus.cloud

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