Security Policy

Security Policy

Agilicus Incorporated is committed to ensuring the security of its products and customers. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to report potential vulnerabilities in our systems.

Authorisation

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorised we will work with you to understand and resolve the issue quickly, and Agilicus Incorporated will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorisation known.

Guidelines


Under this policy, “research” means activities in which you:

  • Notify us as soon as possible after you discover a real or potential security issue.
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
  • Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
  • Do not submit a high volume of low-quality reports.

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.

Test methods

The following test methods are not authorised:

Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data

Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing

Scope

This policy applies to all products and services offered by Agilicus Incorporated. This includes *.agilicus.com, *.agilicus.ca as domains, and any source code released at https://github.com/Agilicus.

Any service not explicitly listed above, including but not limited to services provided by customers of Agilicus, are excluded from scope and are not authorised for testing.

Vulnerabilities found in systems from our vendors fall outside this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any).

If you are not sure if a system is in scope, contact us soc@agilicus.com before starting your research.

Reporting a Vulnerability

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely Agilicus Incorporated, we may share your report others who may be afected for coordinated vulnerability disclosure process. We will not share your name or contact information without express permission.

We accept reports via email to soc@agilicus.com, as documented in our security.txt. You may choose to encrypt email via PGP via our public key 6F6B44A214A72FE516DA11A91C87BFCF5A5C2E7E.

What we would like to see from you

In order to help us triage and prioritise submissions, we recommend your reports:

  • describe the location the vulnerability was discovered and the potential impact of exploitation
  • Offer a detailed description of the steps needed to reproduce (proof of concept scripts, screenshots are helpful)
  • Indicate the version(s), time, date, tested against
  • Be in English if possible

What you can expect from us

When you choose to share contact information with us, wecommit to coordinating with you as openly and quickly as possible

  • within 3 business days we will acknowledge receipt
  • to the best of our ability confirm the existence of the vulnerability and be as transparent as possible about what steps we are taking during the remediation process
  • maintain an open dialog to discuss issues

If you have any questions or comments, please email soc@agilicus.com