person-setup-machine

upstream connection failed: The upstream host could be down

upstream connection failed: The upstream host could be down


Category: Connector Diagnostics

The end-user receives this message on sign-in:

Message: upstream connection failed
Action: The upstream host could be down

This indicates the Agilicus Connector is up, and the user was able to sign in correctly, however, the customer-supplied application is either down, or unreachable from the Agilicus Connector.

7e287088 diag

A common issue is a change in IP/port of the application, you may change this as below.

7d4863b1 network

To diagnose the issue, use the detailed stats from the connector overview page:

fd868928 image