An end user might see a ‘List Error’ on a share in Profile. This usually implies that the associated connector cannot read the underlying directly. In turn, this normally is a permissions problem. A common cause is a Windows system where the connector runs as LocalSystem, and, the LocalSystem account does not have permission to the shared file (or it in turn is another inbound Share).

To make a network drive mount available to the LocalSystem account on Windows, you need to modify the share permissions on the network folder to explicitly grant the “LocalSystem” group full control access, allowing the system account to access the mounted drive. 

Steps:

1. Access the Shared Folder Properties:
   • Navigate to the shared folder on the network drive using File Explorer.
   • Right-click on the folder and select “Properties”.
2. Open Sharing Tab:
   • In the Properties window, go to the “Sharing” tab.
3. Manage Permissions:
   • Click “Advanced Sharing”.
   • Click “Permissions”.
4. Add LocalSystem Group:
   • Click “Add”.
   • In the “Enter the object names to select” field, type “LocalSystem” and click “Check Names” to verify.
   • Click “OK”.
5. Grant Full Control:
   • Select the “LocalSystem” group from the list.
   • Under “Allow” column, check the box next to “Full Control”. 

Important Considerations:

• Security Implications:Granting full control to the LocalSystem account can be a security concern, so only do this if absolutely necessary and ensure the network share is properly secured otherwise.
• Alternative Methods:Depending on your specific situation, you might be able to achieve the desired access by using a different system account with appropriate permissions instead of directly using “LocalSystem.”