You may find there is an issue with the launcher. Examples include:

• application starting but exiting right away
• application starts and gives an error dialog
• application does not start

The first step to diagnose this is to find the debugging output. The simplest way is:

1. on Start menu, find the application. ‘Open File Location’
2. Right-click on the icon, select ‘Properties’
3. Open a ‘cmd’ window (start menu, ‘cmd’)
4. run cd “DIR” where dir is the ‘Start In” field. Use double-quotes.
5. Run the program, appending –debug to the end of the string

These steps are shown below.

The output will look similar to below.

C:\Users\don\AppData\Local\Agilicus\Agent>C:\Users\don\AppData\Local\Agilicus\Agent\agilicus-agent.exe proxify --cfg-file C:\Users\don\AppData\Local\Agilicus\Agent\agent.conf.enc.yaml --resource-id Rg4QS6T8LnWX7QYdrmwFP2 --org-id Hsrk2MYRznWufRJQeaysDC --debug
time="2025-05-13T11:45:15-04:00" level=info msg="Starting proxify - version v0.298.2"
time="2025-05-13T11:45:15-04:00" level=debug msg="checking if should migrate install path"
time="2025-05-13T11:45:18-04:00" level=debug msg="checking stat file C:\Users\don\AppData\Local\Agilicus\Agent\agilicusLastUpdate"
time="2025-05-13T11:45:18-04:00" level=debug msg="file C:\Users\don\AppData\Local\Agilicus\Agent\agilicusLastUpdate updated"
time="2025-05-13T11:45:18-04:00" level=debug msg="checking C:\Users\don\AppData\Local\Agilicus\Agent\agilicusUpgradeLastRun"
time="2025-05-13T11:45:19-04:00" level=debug msg="upgrade threshold time not met"
time="2025-05-13T11:45:19-04:00" level=debug msg="Launching resource Rg4QS6T8LnWX7QYdrmwFP2 for orgID Hsrk2MYRznWufRJQeaysDC"
time="2025-05-13T11:45:19-04:00" level=debug msg="checking stat file C:\Users\don\AppData\Local\Agilicus\Agent\agilicusLastRefresh"
time="2025-05-13T11:45:19-04:00" level=debug msg="the cache file is: C:\Users\don\AppData\Local\cache\agilicus\resource_info.json"
time="2025-05-13T11:45:19-04:00" level=debug msg="using user resource access info from cache for Rg4QS6T8LnWX7QYdrmwFP2"
time="2025-05-13T11:45:19-04:00" level=debug msg="storing cache in directory: C:\Users\don\AppData\Local\cache\agilicus\tunnel-info"
time="2025-05-13T11:45:19-04:00" level=debug msg="Setting SSL_CERT_FILE=C:\Users\don\AppData\Local\Agilicus\Agent\4274-proxify.crt"
time="2025-05-13T11:45:19-04:00" level=info msg="Adding C:\Users\don\AppData\Local\Agilicus\Agent\4274-proxify.crt to default cert pool"
time="2025-05-13T11:45:19-04:00" level=debug msg="Listen on port 55031"
time="2025-05-13T11:45:19-04:00" level=debug msg="Setting proxy env vars to: http://localhost:55031"
time="2025-05-13T11:45:19-04:00" level=debug msg="Setting _JAVA_OPTIONS var to: -Dhttp.proxyHost=localhost -Dhttp.proxyPort=55031 -Dhttps.proxyHost=localhost -Dhttps.proxyPort=55031"
time="2025-05-13T11:45:19-04:00" level=debug msg="storing cache in directory: C:\Users\don\AppData\Local\cache\agilicus\tunnel-info"
time="2025-05-13T11:45:19-04:00" level=debug msg="exec (waitDescendants: true, workingDir: ): c:\windows\system32\notepad.exe"

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