You may find that your users, or your connectors, are blocked from connecting to the Agilicus infrastructure by some firewall device on your site.

A good tool to try this is Nmap (https://nmap.org/download) and then do a TCP-based traceroute on port 443, using SYN packets. This emulates the connection.

You would use ‘nmap -sS -p 443 -Pn –traceroute admin.__MYDOMAIN__’ similar to the below image.