Your connector is down, showing “no active tunnel connections to Agilicus”

This typically implies that your connector is running but unable to reach Agilicus. This can mean an issue with your outbound firewall, see Site Firewall Configuration for more information.

The simplest way to diagnose this is to run the built-in self test.

On windows, run the first command below. On Linux simply run ‘agilicus-agent test’ in a shell.

C:\>"C:\Program Files\agilicus\agent\agilicus-agent.exe" test
time="2025-12-15T14:24:28-05:00" level=info msg="Starting test - version v0.317.0"
--- Preflight Tests ---
PASS - https://api.agilicus.com/v1/resolve?type=CNAME&name=ca-1.agilicus.ca
PASS - https://www.agilicus.com/
--- Overall: PASS ---

--- Preflight Tests ---
PASS - https://auth.r.XXX.ca/healthz
PASS - https://auth.r.XXX.ca/healthz @ 34.95.12.47
PASS - https://auth.r.XXX.ca/healthz @ 35.240.184.197

You will also see additional information in the system logs (eventvwr, journalctl, syslog)