If you are finding errors such as “My devices are offline with the message “Resource unavailable: on-site connector is down””, or your connector shows down, you may try its built-in network selftest.

Run agilicus-agent test and observe the output

INFO[2026-06-09T16:55:25-04:00] Starting test - version v0.336.1
--- Preflight Tests ---
PASS - https://api.agilicus.com/v1/resolve?type=CNAME&name=ca-1.agilicus.ca
PASS - https://www.agilicus.com/
--- Overall: PASS ---

--- Preflight Tests ---
PASS - local DNS check for agent-server.ca-1.agilicus.ca
PASS - https://agent-server.ca-1.agilicus.ca/healthz
PASS - https://agent-server.ca-1.agilicus.ca/healthz @ 34.95.12.47
PASS - local DNS check for auth.__MY_DOMAIN__
PASS - https://auth.__MY_DOMAIN__/healthz
PASS - https://auth.__MY_DOMAIN__/healthz @ 34.95.12.47
--- Overall: PASS ---