Collaborative Troubleshooting. Zero Network Exposure.
Enable OEM specialists and support engineers to diagnose live industrial machinery and HMI screens securely in a standard browser without VPN client software, shared passwords, or local operator lockouts.
Instant expert eyes on the plant floor, full operational control maintained.
Remote Support for Industrial Control Systems
Real-Time HMI Collaboration. Zero-Trust Security.
Bring external OEM technicians and automation specialists directly onto factory HMI and SCADA screens in seconds. Troubleshoot equipment issues concurrently in a browser while maintaining air-gap principles and strict NIS2 compliance.
No VPN Client Required
Browser-Based Concurrent VNC/RDP
Outbound-only HTTPS
PROBLEM / SOLUTION
When production lines stop, waiting days for an OEM technician to travel on-site causes massive downtime costs, while legacy remote tools introduce severe cyber risks. Agilicus AnyX provides an instant, secure alternative:
The Operational Challenge
❌ Costly Downtime & Travel Delays: Complex equipment faults stall production while waiting for specialized vendor engineers to arrive physically on-site.
❌ Insecure Shared Passwords: Legacy VNC and remote desktop tools rely on weak, shared 8-character passwords with zero individual auditability.
❌ Full-Subnet Network Over-Exposure: Traditional VPNs grant broad lateral network access to external vendors for what should be a single screen diagnostic session.
The Customer Outcome
✅ Instant Expert Resolution: External specialists join live HMI sessions in a browser within seconds to diagnose issues alongside local operators.
✅ Strict Read-Only Enforcement: Set granular view-only permissions so technicians can inspect telemetry without any risk of unauthorized process changes.
✅ Identity-Centric Compliance: Every remote session is authenticated via corporate Single Sign-On with multi-factor authentication, meeting NIS2 and ISA/IEC 62443 standards.
Why Plant Managers Choose Agilicus for ICS
Friction-free, collaborative remote support that satisfies plant floor operators and corporate IT security teams.
Concurrent Browser Collaboration
Local operators and remote OEM specialists view the exact same HMI screen simultaneously in real time without locking out local plant controls.
Hidden Machine Passwords
Agilicus automatically injects device passwords behind an identity-aware proxy, ensuring external vendors never see or handle underlying machine passwords.
Complete User Auditability
Track exactly who accessed each control system, what screen was viewed, and the precise session duration for complete regulatory compliance.
HOW IT WORKS
1
Deploy Connector
Run the lightweight Agilicus connector within your operational technology network.
2
Select & Configure HMI
Map the target HMI or SCADA terminal and set permissions to “Read-Only” or interactive control.
3
Invite Specialist
Grant access instantly using the vendor’s existing corporate email address.
4
Diagnose Together
Collaborate on the live display in a standard web browser to resolve faults in minutes.
Secure Your Factory Floor. Support Your Team.
“Agilicus AnyX allows our equipment vendors to see exactly what is happening on our plant screens in real time, without ever compromising our network isolation or process safety.”