Observe. Don’t touch.
Secure your legacy factory screens without giving away the keys to the castle. Fine-grained authorization ensures vendors can troubleshoot without risk.
Stay in control of your operational technology.
Remote Support for Industrial Control Systems
Collaborate. Troubleshoot. Comply.
Enable third-party vendors to observe equipment behavior in real-time. Concurrent VNC sessions mean your local team keeps control while the experts diagnose the problem from their browser.
No VPN
Outbound-only HTTPS
PROBLEM / SOLUTION
When critical industrial control systems fail, you need expert eyes on the problem immediately. Traditionally, you either compromised security with shared VNC passwords and wide-open VPNs, or you waited days for a technician to travel on-site. Agilicus AnyX offers a secure, instant alternative.
The Air Gap Dilemma
❌Shared Passwords: VNC relies on weak, eight-character passwords that are easily shared and nearly impossible to audit.
❌VPN Over-Exposure: Traditional virtual private networks grant broad access to your entire operational technology network for a simple diagnostic session.
❌Operator Conflict: Legacy remote access often blocks the local Human Machine Interface, forcing operators to wait while vendors work.
The AnyX Share Solution
✅️Read-Only Roles: Fine-grained authorization ensures vendors can observe reproduction of issues without any risk of accidental process changes.
✅️Concurrent VNC: Support vendors and local operators share the same screen in real-time, facilitating fast, collaborative troubleshooting.
✅️Identity-Centric: Use existing corporate credentials with multi-factor authentication, meeting the strict requirements of NIS2.
Why Plant Managers Choose Agilicus
Simplified workflows that satisfy both operations and IT security.
Identity Agnostic
Vendors log in using their own corporate accounts. No guest accounts to manage and no shared passwords to leak.
Air-Gap Friendly
AnyX creates an outbound-only connection. This means no inbound firewall ports and no public IP exposure for your critical systems.
Full Audit Trail
Know exactly who accessed which industrial control system and when. Every remote support session is fully logged for compliance.
HOW IT WORKS
1
Select
Select the industrial control system you need to share.
2
Define
Set authorisation to “Read-Only” to prevent accidental remote changes.
3
Invite
Add the vendor’s corporate email address to grant instant access.
4
Support
Observe the issue together on a shared screen and resolve it in minutes.
Secure Your Factory Floor. Support Your Team.
“Agilicus AnyX allows our vendors to see exactly what is happening on our factory floor in real-time, without ever compromising our air-gap security policy or process integrity.”