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Sign-In Errors

Sign-In Errors

Various errors can occur during the user sign-in process. These range from a lack of authorisation, improper identity, missing or incorrect multi-factor authentication, etc. The user will receive a notification in the browser for each, and those message in turn will point to the various specific messages here.

User user@example.com is unauthorized

Message: User user@example.com is unauthorized. You do not have all the required roles to use this application. User has insufficient roles for application my-application.
Action:
– Your sign in credentials might be First.Last@organisation.com, or FLast@organisation.com.
– Please do not bookmark or reload.

Correlation Id: FPZzQP3yTvXt5BxkWnqyNF
Request Id: YgNfK3qwMZ6Lp7ooSZqGb
Message Id: id-unscoped-token-insufficient-roles
Timestamp: 2022-12-09 20:51:04.562730867 +0000 UTC

User user@example.com is unauthorized.

Message: User user@example.com is unauthorized. You do not have all the required roles to use this application.
Action:
– Check with your administrator to request access.
– Please do not bookmark or reload.
Correlation Id: horhpxP4Wpx8ZmhMwFppRm
Request Id: dWxUpfg9pHwacBUrpBvwbd
Message Id: id-insufficient-roles
Timestamp: 2022-12-09 20:51:04.562761388 +0000 UTC

A problem occurred during sign in.

Message: A problem occurred during sign in.
Action:
– Did you select the right row on the sign in page?
– Do you have an application firewall?
– Do you have browser extensions loaded that could be interfering?
– If this issue persists please contact your administrator.
– Please do not bookmark or reload.
Correlation Id: BD2S3mPaDUjv7mZLYXMAe8
Request Id: 4NR5nPwStVpKS2VXPv4mRh
Message Id: id-signin-issue
Timestamp: 2022-12-09 20:51:04.562785763 +0000 UTC

Login session expired.

Message: Login session expired.
Action:
– Please retry sign in
– If this issue persists please contact your administrator.
– Please do not bookmark or reload.
Correlation Id: gW2xgGTkDXBgGxkeSfE6iP
Request Id: qEr4F4KoS2ja5d6wZWQSo8
Message Id: id-signin-session-expired
Timestamp: 2022-12-09 20:51:04.562804481 +0000 UTC

Unable to enroll user in multi-factor authentication

Message: Unable to enroll user in multi-factor authentication. You don’t currently have any of your organisation’s supported multi-factor authentication methods enrolled and your enrollment attempt is outside the enrollment period set by your organisation.
Action:
– Please contact your system administrator.
Correlation Id: ms2ZbTULdw9tLqS8QLTjED
Request Id: jEd82e4F3sQEwZErmEFWeH
Message Id: id-mfa-enrollment-error
Timestamp: 2022-12-09 20:51:04.5628225 +0000 UTC

User does not exist.

Message: User does not exist.
Action:
– Please do not bookmark or reload.
– Please contact your system administrator.
Correlation Id: ARGphvHQKqK6nthAcxH56E
Request Id: mGYaNtspx9G6pbRTmPf4Ko
Message Id: id-no-user-found
Timestamp: 2022-12-09 20:51:04.562887174 +0000 UTC

For more information, see product guide.

User failed multi-factor authentication challenge

Message: User failed multi-factor authentication challenge. A valid second factor was not presented within the allotted time window.
Action:

– Please retry sign in.
Correlation Id: Zq4t9tQuKqR39ZwQQUaMuE
Request Id: Mo7F8HJvPd82HDmfbBKCVh
Message Id: id-failed-mfa-challenge
Timestamp: 2022-12-09 20:51:04.562908755 +0000 UTC

Logout complete

Message: Logout complete. Your application did not redirect you back to its homepage, or it failed to do so.
Action:
– Please navigate to it in order to sign in again.
Correlation Id: BGbadbNDAEnavjeEEMceqL
Request Id: c9GwZgfZWXttpzweVdxvq6
Message Id: id-logout-redirect
Timestamp: 2022-12-09 20:51:04.562926844 +0000 UTC

For more information, see product guide.

An invalid redirect URI was encountered during sign in.

Message: An invalid redirect URI was encountered during sign in.
Action:
– Please retry sign in.
Correlation Id: Vu2KHEkmreAaDmXS86tz4m
Request Id: 4MdWDJfeAuavPTFs5LFpLK
Message Id: id-invalid-redirect-uri

Timestamp: 2022-12-09 20:51:04.562944933 +0000 UTC

A problem occurred during sign in. Your sign in credentials match multiple identity providers.

Message: A problem occurred during sign in. Your sign in credentials match multiple identity providers.

Action:
– You may have signed into the wrong provider.
– If this issue persists please contact your administrator.
– Please do not bookmark or reload.
Correlation Id: LoNQiSfSkUP5yVaT59qpAY
Request Id: rs5giDgcZVjsfmC3DezXxP
Message Id: id-multiple-upstream-identities
Timestamp: 2022-12-09 20:51:04.562869154 +0000 UTC

Sign in denied.

Message: Sign in denied.

Action:
– Please do not bookmark or reload.
– Please contact your system administrator.
Correlation Id: Gsy6HMDsQGNUXY9Zzp6yHB
Request Id: 9NuHcNsD663wDCsE2QGFrF
Message Id: id-signin-denied
Timestamp: 2022-12-09 20:51:04.562847224 +0000 UTC

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