# Reset User Upstream Identity

- Link: https://www.agilicus.com/faq/reset-user-upstream-identity/
- Published: 2025-10-04T21:34:02+00:00
- Author: Don Bowman

A user can only be tied to one Identity provider. In some cases (for example, switching
from the Microsoft Shared Identity to a Custom Application Registration) you may
wish to reset this association.

This need can also arise if you switch from on-premise Microsoft Active Directory
to Microsoft Entra without migrating the users.

To do this, on the users screen, use the action-menu (the 3-dots button on the right),
and select ‘Update User Identity’. This will unset the association, which will be
recreated on the next sign in.

![Agilicus Reset User Upstream Identity: Diagram illustrating the process of resetting
a user's upstream identity within the Agilicus platform, resolving login issues 
by clearing the user's existing connection to the identity provider.](https://www.
agilicus.com/www/705b6cf2-image-1024x387.png)