# Reset Multi-Factor Token/Code for a User

- Link: https://www.agilicus.com/faq/reset-multi-factor-token-code-for-a-user/
- Published: 2026-01-23T15:47:40+00:00
- Author: Don Bowman

I have a user who has lost their device, how may I reset their multi-factor?

Navigate to access/audits, type in the user email, then search. there is a ‘Reset’
button which will cause the user to require to enter new multi-factor credentials(
which they can do at https://profile.__MYDOMAIN__)