# Debugging Network Path Connectivity to Agilicus Infrastructure from Windows

- Link: https://www.agilicus.com/faq/debugging-network-path-connectivity-to-agilicus-infrastructure-from-windows/
- Published: 2025-11-03T16:46:18+00:00
- Author: Don Bowman

You may find that your users, or your connectors, are blocked from connecting to
the Agilicus infrastructure by some firewall device on your site.

A good tool to try this is Nmap (https://nmap.org/download) and then do a TCP-based
traceroute on port 443, using SYN packets. This emulates the connection.

You would use ‘nmap -sS -p 443 -Pn –traceroute admin.__MYDOMAIN__’ similar to the
below image.

![Troubleshooting Network Connectivity to Agilicus Infrastructure from Windows: 
A step-by-step guide to debugging network paths and ensuring seamless connectivity
to Agilicus infrastructure on Windows operating systems. Includes using ping, tracert,
and checking firewall rules for effective network diagnostics. Visual aid for identifying
and resolving common network issues.](https://www.agilicus.com/www/b0de577d-image-
1024x1015.png)