# Debugging Network Path Connectivity to Agilicus Infrastructure from Windows

You may find that your users, or your connectors, are blocked from connecting to the Agilicus infrastructure by some firewall device on your site.

A good tool to try this is Nmap (https://nmap.org/download) and then do a TCP-based traceroute on port 443, using SYN packets. This emulates the connection.

You would use 'nmap -sS -p 443 -Pn --traceroute admin.\_\_MYDOMAIN\_\_' similar to the below image.

![Troubleshooting Network Connectivity to Agilicus Infrastructure from Windows: A step-by-step guide to debugging network paths and ensuring seamless connectivity to Agilicus infrastructure on Windows operating systems. Includes using ping, tracert, and checking firewall rules for effective network diagnostics. Visual aid for identifying and resolving common network issues.](https://www.agilicus.com/www/b0de577d-image-1024x1015.png)