# Diagnosing User Issues with Audits

- Link: https://www.agilicus.com/diagnosing-user-issues-with-audits/
- Published: 2023-06-15T18:13:51+00:00
- Author: Don Bowman

End users will inevitably encounter issues in accessing resources they need to do
their work, which need to be resolved promptly and efficiently. While some problems
may require complex solutions, many common user issues can be diagnosed and fixed
relatively easily thanks to Agilicus AnyX’s robust auditing capabilities. 
We’ll
help you explore the importance of audits in diagnosing user issues and discuss 
how using them in Agilicus AnyX empowers administrators to resolve problems more
efficiently.

## Understanding User Issues

![user-problem](https://www.agilicus.com/www/0b049773-user-problem.svg)

When users encounter problems, they often struggle to articulate the specific nature
of the issue. They may simply state that something is broken without providing further
details. As a result, IT teams need effective tools to identify and address the 
underlying causes of user problems.

### **Common User Issues**

Here are some typical user issues that frequently arise: 

 * **Incorrect URL**: Users may not know where to go or may be using outdated or
   incorrect URLs to access applications.
 * **Insufficient Permissions**: Users may not have been assigned the necessary 
   permissions to access certain features or perform specific tasks.
 * **Incompatible Devices**: Some users may be using devices that are not compatible
   with the applications they are trying to access.
 * **Multi-Factor Authentication**: Users may forget to enroll in or set up multi-
   factor authentication, leading to login difficulties.
 * **Geo IP Restrictions**: If an organisation has set up restrictions based on 
   geographical locations, users attempting to access applications from blocked 
   countries may face issues.

### User Audits in Agilicus AnyX: A Diagnostic Approach

![Agilicus Audit Log: Diagnose user issues quickly with detailed audit trails in
Agilicus. See user activity, identify problems, and improve security. Example: Failed
login attempts, policy violations, and resource access. Optimize troubleshooting
with comprehensive audit logs.](https://www.agilicus.com/www/1882c597-image-1.png)

 1. User Audit Table: Administrators can quickly identify if the user has the appropriate
    access permissions for reported issues.
 2. Multi-Factor Authentication Preferences: Audits include multi-factor authentication
    preferences and settings, enabling administrators to check if the user has enrolled
    and identify the chosen authentication method.
 3. Deadline for Multi-Factor Authentication: Administrators can see if the user has
    adhered to the deadline for multi-factor authentication setup.
 4. Login Sessions and Details: User audits provide detailed login session records,
    helping administrators verify successful logins and troubleshoot login-related 
    issues.

### Benefits of User Audits

Leveraging user audits in Agilicus AnyX offers several benefits:

 * **Empowering Users**: Audits empower administrators to resolve users’ issues 
   by providing visibility into access permissions, multi-factor authentication 
   settings, and login history.
 * **Efficient Troubleshooting**: With comprehensive audit information, administrators
   can efficiently troubleshoot user issues, pinpoint potential causes, and provide
   targeted solutions.**Reduced**
 * **Dependence on Support**: Audits reduce the need for constant support as you
   can explore and understand different parts of Agilicus AnyX to find solutions
   to issues independently.

## Conclusion

User audits in Agilicus AnyX are a valuable diagnostic tool for efficiently resolving
common user issues. By leveraging these capabilities, you can resolve problems faster,
enhance productivity, and improve user satisfaction. These audits will help you 
maintain a smooth workflow by quickly diagnosing and addressing user issues.