# Sign-In Errors

- Link: https://www.agilicus.com/anyx-guide/sign-in-errors/
- Published: 2024-05-14T00:25:46+00:00
- Author: Don Bowman

1. [Home](https://www.agilicus.com/)
 2. Sign-In Errors

![Agilicus ANYX Sign-in Error: "No Such User" - Troubleshooting Guide. The error
page displays the ANYX logo and the message "No Such User". Check your username 
and ensure your account is active. Contact your administrator if problems persist.
Visit agilicus.com/anyx-guide/sign-in-errors/ for detailed solutions.](https://www.
agilicus.com/www/1aec9713-error-page.svg)

Sign-In Errors

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## Common Authentication Issues

During the sign-in phase, Agilicus AnyX communicates with your Corporate or Personal
identity provider to authenticate.

[CONTACT](https://www.agilicus.com/contact-us/)

## Sign-In Errors

Various errors can occur during the user sign-in process. These range from a lack
of authorisation, improper identity, missing or incorrect multi-factor authentication,
etc. The user will receive a notification in the browser for each, and those message
in turn will point to the various specific messages here.

### User user@example.com is unauthorized

**Message: **User user@example.com is unauthorized. You do not have all the required
roles to use this application.
**Action:**– Check with your administrator to request
access.– Please do not bookmark or reload.**Correlation Id:** horhpxP4Wpx8ZmhMwFppRm**
Request Id:** dWxUpfg9pHwacBUrpBvwbd**Message Id:** id-insufficient-roles**Timestamp:**
2022-12-09 20:51:04.562761388 +0000 UTC

### A problem occurred during sign in.

Note this can occur if the user declines the Authentication Consent flow from Microsoft
Entra (see https://www.agilicus.com/white-papers/azure-application-consent/)

### Login session expired.

**Message: **Login session expired.
**Action:**– Please retry sign in– If this issue
persists please contact your administrator.– Please do not bookmark or reload.**
Correlation Id:** gW2xgGTkDXBgGxkeSfE6iP**Request Id:** qEr4F4KoS2ja5d6wZWQSo8**
Message Id:** id-signin-session-expired**Timestamp:** 2022-12-09 20:51:04.562804481
+0000 UTC

### Unable to enroll user in multi-factor authentication

**Message: **Unable to enroll user in multi-factor authentication. You don’t currently
have any of your organisation’s supported multi-factor authentication methods enrolled
and your enrollment attempt is outside the enrollment period set by your organisation.
**
Action:**– Please contact your system administrator.**Correlation Id:** ms2ZbTULdw9tLqS8QLTjED**
Request Id:** jEd82e4F3sQEwZErmEFWeH**Message Id:** id-mfa-enrollment-error**Timestamp:**
2022-12-09 20:51:04.5628225 +0000 UTC

### User does not exist.

**Message: **User does not exist.
**Action:**– Please do not bookmark or reload.–
Please contact your system administrator.**Correlation Id:** ARGphvHQKqK6nthAcxH56E**
Request Id:** mGYaNtspx9G6pbRTmPf4Ko**Message Id:** id-no-user-found**Timestamp:**
2022-12-09 20:51:04.562887174 +0000 UTC

### User failed multi-factor authentication challenge

– Please retry sign in.
**Correlation Id:** Zq4t9tQuKqR39ZwQQUaMuE**Request Id:**
Mo7F8HJvPd82HDmfbBKCVh**Message Id:** id-failed-mfa-challenge**Timestamp:** 2022-
12-09 20:51:04.562908755 +0000 UTC

### Logout complete

**Message: **Logout complete. Your application did not redirect you back to its 
homepage, or it failed to do so.
**Action:**– Please navigate to it in order to 
sign in again.**Correlation Id:** BGbadbNDAEnavjeEEMceqL**Request Id:** c9GwZgfZWXttpzweVdxvq6**
Message Id:** id-logout-redirect**Timestamp:** 2022-12-09 20:51:04.562926844 +0000
UTC

### An invalid redirect URI was encountered during sign in.

**Message: **An invalid redirect URI was encountered during sign in.
**Action:**–
Please retry sign in.**Correlation Id:** Vu2KHEkmreAaDmXS86tz4m**Request Id:** 4MdWDJfeAuavPTFs5LFpLK**
Message Id:** id-invalid-redirect-uri**Timestamp:** 2022-12-09 20:51:04.562944933
+0000 UTC

### A problem occurred during sign in. Your sign in credentials match multiple identity providers.

**Action:**
– You may have signed into the wrong provider.– If this issue persists
please contact your administrator.– Please do not bookmark or reload.**Correlation
Id:** LoNQiSfSkUP5yVaT59qpAY**Request Id:** rs5giDgcZVjsfmC3DezXxP**Message Id:**
id-multiple-upstream-identities**Timestamp:** 2022-12-09 20:51:04.562869154 +0000
UTC

### Sign in denied.

**Action:**
– Please do not bookmark or reload.– Please contact your system administrator.**
Correlation Id:** Gsy6HMDsQGNUXY9Zzp6yHB**Request Id:** 9NuHcNsD663wDCsE2QGFrF**
Message Id:** id-signin-denied**Timestamp:** 2022-12-09 20:51:04.562847224 +0000
UTC

### Upstream connection failed

**Message: **Upstream connection failed
**Action:**– The upstream host could be 
down– Please retry; if the error persists contact your IT Administrator**Correlation
Id:** Gsy6HMDsQGNUXY9Zzp6yHB**Request Id:** 9NuHcNsD663wDCsE2QGFrF**Message Id:**
id-upstream-host-down**Timestamp:** 2022-12-09 20:51:04.562847224 +0000 UTC

### Failed to Authenticate

**Message: **Failed to initialize authentication
**Action:**– Please retry. If the
error persists contact your IT Administrator**Correlation Id:** Gsy6HMDsQGNUXY9Zzp6yHB**
Request Id:** 9NuHcNsD663wDCsE2QGFrF**Message Id:** id-authentication-failure**Timestamp:**
2024-10-09 11:23:04.782847224 +0000 UTC

### Policy Denied

**Message: **You have been denied access via a local policy rule such as GeoIP.
**
Action:**– Please contact your IT Administrator to request access**Correlation Id:**
Gsy6HMDsQGNUXY9Zzp6yHB**Request Id:** 9NuHcNsD663wDCsE2QGFrF**Message Id:** id-policy-
reject**Timestamp:** 2024-10-09 11:23:04.782847224 +0000 UTC

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