# Billing

- Link: https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/billing/
- Published: 2026-08-24T01:47:15+00:00
- Author: Don Bowman

1. [Home](https://www.agilicus.com/)
 2. [Agilicus AnyX Administrative Web Interface](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/)
 3. [Organisation](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/)
 4. Billing

![570f9d30-featured-anyx-admin-organisationbilling](https://www.agilicus.com/www/
570f9d30-featured-anyx-admin-organisationbilling.png)

## Billing

[CONTACT](https://www.agilicus.com/contact-us/)

The **Billing** page (route `/billing`) is where you manage the commercial side 
of your Agilicus AnyX subscription: the billing contact, the subscription itself,
payment information, and the usage metrics that drive the invoice.

![Billing overview](https://www.agilicus.com/www/3e2f8e7f-billing-overview.png)

## Purpose

Billing combines the subscription controls and the usage picture in one place:

 * the **contact email** where invoices are sent;
 * **START SUBSCRIPTION** and **VIEW/UPDATE PAYMENT INFORMATION**, which manage 
   the subscription and the payment method;
 * **DOWNLOAD SUBSCRIPTIONS**, which exports the subscription details as a CSV file;
   and
 * the **Usage Metrics** table, which shows your active and provisioned usage per
   resource type.

See [Billing and subscriptions](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/concepts/billing-and-subscriptions/)
for the underlying concepts.

## Why use it

 * Set up payment so the subscription can be billed.
 * Update the payment method (a credit card; only the brand and last four digits
   are ever shown).
 * Confirm who receives email notice of invoices.
 * Review subscription information such as start date, trial status, payment status,
   currency, and balances.
 * Review usage against your plan’s capacity (see [Usage metrics](https://www.agilicus.com/product-guide/usage-metrics)).
 * Download a CSV of subscription information for your records.

## When to use it

 * During onboarding, as part of the [Setup payment](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/setup-payment/)
   task.
 * When the payment card expires or the billing contact changes.
 * Before a billing period ends, to review expected charges.
 * When you need to plan capacity against your plan limits.

**Prerequisite**: viewing billing requires read permission; starting a subscription
or updating payment requires owner permission and an existing subscription. If you
do not have permission the buttons are disabled with an explanatory tooltip.

## How to use it

 1. Open **Organisation > Billing** from the left navigation.
 2. Review the **Contact email** (read-only; it is set from the billing account).
 3. If a subscription already exists (for example a trial) but no payment method is
    on file, the page shows **START SUBSCRIPTION**. With owner permission, select it
    to open the payment dialog and start the subscription.
 4. Under **Subscription Information**, select **VIEW/UPDATE PAYMENT INFORMATION** 
    to set up or change the payment method and invoice contact. (This button is disabled
    until an active subscription exists.)
 5. Select **DOWNLOAD SUBSCRIPTIONS** to export the subscription data as `subscriptions_data.
    csv`.
 6. Review the **Usage Metrics** table at the bottom of the page to see what is being
    counted toward the invoice.

## Fields and controls reference

| Field or control | Purpose | Required | Default | Valid values | Notes | 
| Contact email | The email address where invoices are sent | Yes | Sign-up contact | A valid email address | Read-only on this page; managed through the payment flow | 
| START SUBSCRIPTION | Starts the subscription and opens the payment dialog | n/a | n/a | n/a | Enabled only with owner permission, an existing subscription, and no payment method on file | 
| VIEW/UPDATE PAYMENT INFORMATION | Sets up or changes the payment method and invoice contact | n/a | n/a | n/a | Label is _VIEW/UPDATE PAYMENT INFORMATION_ once a subscription exists | 
| DOWNLOAD SUBSCRIPTIONS | Exports subscription details to a CSV file | n/a | n/a | n/a | Produces `subscriptions_data.csv` | 
| Usage Metrics table | Active and provisioned usage per resource type | n/a | n/a | n/a | Read-only |

### Usage Metrics table

| Column | Meaning | 
| Type | The resource or entitlement type (users, shares, applications, networks, service forwarders, desktops, SSH, resources, agent, connector) | 
| Active | The count currently in use | 
| Provisioned | The count provisioned on your plan |

In this guide’s example the organisation shows a handful of users, groups, resources,
connectors, and sub-organisations. Exact counts vary as the organisation changes;
the [Resources overview](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/resources/overview/)
lists current totals by type.

## Dialogs and popups

### Payment dialog

The payment flow opens a dialog (the _payment dialog_) that explains the subscription
setup and offers to set or modify the payment subscription. It is also used to confirm
the invoice contact. The actual card entry happens in a secure Stripe-hosted form
embedded in the checkout dialog, so the full card number is never shown in the portal.

The payment and checkout dialogs only open when a subscription exists and you have
owner permission. In a brand-new organisation with no subscription, **START SUBSCRIPTION**
and **VIEW/UPDATE PAYMENT INFORMATION** are disabled, and the tooltip explains why.

### Demo environment note

In a demo or trial organisation that has not started a subscription, the subscription
buttons appear disabled. This is expected: the payment dialogs only appear once 
a subscription exists.

## Configuration versus diagnostics versus confirmation

 * **Configuration**: the payment method and invoice contact are set through the
   payment flow; the subscription information is stored on your billing account.
 * **Diagnostics**: the usage metrics table and subscription balance, dates, and
   payment status are read-only views.
 * **Confirmation**: starting a subscription or updating the payment method is a
   confirmed action through the payment dialog; the card details are entered in 
   the Stripe-hosted checkout form.

## Pagination and async behaviour

 * The Usage Metrics table pages at 25 rows per page.
 * Subscription and payment changes are asynchronous: after the payment flow completes,
   wait a few seconds and reload the page to confirm. The billing account data refreshes
   automatically (for example, the **START SUBSCRIPTION** button disappears once
   a payment method is on file, and the delete button on the [Organisation overview](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/overview/)
   greys out once deletion is scheduled).

## Troubleshooting

 * **The payment buttons are disabled**: no active subscription exists, or your 
   account lacks owner permission. Hover over the button for the reason.
 * **I cannot find the full card number**: it is never displayed. Only the brand
   and last four digits are stored or shown. To change the card, use the payment
   flow.
 * **The invoices go to the wrong address**: update the billing contact in the payment
   flow (see [How may I set who receives email notice of an invoice?](https://www.agilicus.com/how-may-i-set-who-receives-email-notice-of-an-invoice)).
 * **Usage looks higher than expected**: review the active versus provisioned counts
   per type and compare with your plan limits (see [Pricing](https://www.agilicus.com/pricing)).

## See also

 * [Billing and subscriptions](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/concepts/billing-and-subscriptions/)
 * [Organisation overview](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/overview/)
 * [Sub-organisations](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/sub-organisations/)
 * [Getting started: setup payment](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/setup-payment/)
 * [Metrics](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/metrics/overview/)

## Web guide

 * [Billing](https://www.agilicus.com/product-guide/billing)
 * [Usage metrics](https://www.agilicus.com/product-guide/usage-metrics)
 * [Pricing](https://www.agilicus.com/pricing)
 * [How may I set or update my credit card?](https://www.agilicus.com/how-may-i-set-or-update-my-credit-card)