# Getting started: identify users

- Link: https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/identify-users/
- Published: 2026-08-24T01:47:10+00:00
- Author: Don Bowman

1. [Home](https://www.agilicus.com/)
 2. [Agilicus AnyX Administrative Web Interface](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/)
 3. [Getting Started](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/)
 4. Getting started: identify users

![244a2f99-featured-anyx-admin-getting-startedidentify-users](https://www.agilicus.
com/www/244a2f99-featured-anyx-admin-getting-startedidentify-users.png)

## Getting started: identify users

[CONTACT](https://www.agilicus.com/contact-us/)

The second setup task configures where your users come from. Agilicus AnyX does 
not create duplicate user accounts: it connects to your existing identity provider,
and users sign in with the credentials they already have.

![Identify users guide](https://www.agilicus.com/www/30af44be-identify-users.png)

## What this task is for

You choose how your users authenticate. The platform needs to know which identity
provider to trust, so that when a user signs in, the platform can recognise them
and apply their permissions.

## The choices

The guide asks which identity provider you use:

 * **I use Microsoft to identify my users.** The guide helps you configure a Microsoft
   identity provider (for example Azure Active Directory).
 * **I use Google, Apple or Linkedin to identify my users.** The guide helps you
   configure one of those providers.
 * **I use my own internal identity provider.** The guide helps you configure an
   onsite or custom identity provider, so your users authenticate against your own
   directory (for example Active Directory) without their credentials leaving your
   network.

## How to do it

 1. Open **Getting Started > Identify Users** from the left navigation.
 2. Choose the identity provider type that matches your organisation.
 3. Follow the guide’s questions (for example whether you have a Microsoft account 
    type, or whether you need to run your own identity provider).
 4. When the guide points to the identity configuration screens, open **Authentication
    > (Shared, Custom, or Onsite Identity)** and complete the configuration for your
    provider.
 5. Test that a user can sign in.
 6. Mark **Identify Users** complete on the task board.

## After you finish

Users can authenticate. You can now expose resources ([Expose a resource](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/expose-resource/))
and grant access to those users ([Assign permissions](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/assign-permissions/)).

## Configuration versus diagnostics

 * **Configuration**: setting up the identity provider (see [Identity and authentication](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/concepts/identity-and-authentication/)
   and the [Authentication](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/authentication/overview/)
   section of this guide).
 * **Diagnostics**: verifying sign-in events in the [authentication audit](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/authentication-audit/).

## Troubleshooting

 * Users cannot sign in: check the identity provider configuration and the [authentication policy](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/authentication/authentication-policy/);
   verify sign-in attempts in the [authentication audit](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/organisation/authentication-audit/).
 * Users sign in but have no access: permissions are a separate step, see [Assign permissions](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/assign-permissions/).

## See also

 * [Identity and authentication](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/concepts/identity-and-authentication/)
 * [Shared identity](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/authentication/shared-identity/)
 * [Custom identity](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/authentication/custom-identity/)
 * [Onsite identity](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/authentication/onsite-identity/)
 * [Getting started: overview](https://www.agilicus.com/anyx-guide/agilicus-anyx-administrative-web-interface/getting-started/overview/)

## Web guide

 * [Identity and authentication methods](https://www.agilicus.com/product-guide/identity-and-authentication)
 * [Authentication issuer: custom identity](https://www.agilicus.com/product-guide/authentication-issuer)
 * [When should I use an onsite identity?](https://www.agilicus.com/when-should-i-use-an-onsite-identity)